Facebook Chat Bots: Why They’re Revolutionizing Customer Service
In the world of internet marketing, the buzzword these days is “Bots”, but what exactly are they? Facebook chatbots, in short, are automated messaging programs that will send you messages on a specific topic. These can be sent through the use of a web browser or an application on your mobile device, among other methods. Basically, it is a way to provide your customers with more personalized service.
How does it work? First of all, a person becomes a bot and puts their profile and information together with the basic information about their company. Then they select their keywords so that their bot can automatically begin searching on Twitter, Facebook and other places for relevant conversations. The bot connects with sephora, which is their Customer Service Center. Once connected, the customer service representative can use the Messenger Bot to send out automated messages that are tailored to the specific needs of each individual customer.
How can chat Bots save time for you? Think about how much time you spend answering phone calls or returning e-mails. If you are busy with your job or have a demanding family, you might not have enough time to take care of all of those tasks. That’s where chatbot software comes in handy. You can program the chatbot to do things for you while you go off and do the other things you need to do. Now you’ll never have to say, “Do I have time to talk to sephora about this?”
Another benefit of using chatbots for customer service is that it will keep track of all of your analytics. You can install this software on your website so that your customers can have access to detailed reports about your business right from their computer. These reports can tell you who is visiting your site, how long they spend there, where they go after leaving and if they are staying longer than once. You can see which of your promotions and advertisements are working, what kind of sales you are getting, which of your messages are getting responses and so much more.
It’s important to understand the difference between using chatbots for customer service and having an actual application on your website. Most websites these days include a short informational video and a link for people to download the mobile version of the app. These apps are essentially just glorified pages that provide information for visitors. When using chat bots for analytics, you’ll be able to see which of your pages are useful to people, what videos are most popular and which pages your visitors find most useful.
In fact, ChatBots are so useful for customer care that many companies now offer them as a feature to their businesses. Chances are that you already have the Facebook chat bots installed in your website or blog. They are very easy to use and don’t require any customization. You simply have to customize the HTML of your page and insert the code for the bot. You can customize the settings so they work for your specific business or so that they are just right for your audience and so much more.
With more people signing up to become members of Facebook every day, it’s no wonder that over one billion people regularly use this social media site. Facebook chat Bots is creating more opportunities for businesses to tap into the valuable real estate market that Facebook has developed. A chatbot can help your company make its presence felt on this most popular of social media sites without having to spend tons of money. In fact, if you have a quality chatbot, it can actually help you save money by reducing the costs of your advertising.
These bot systems are already revolutionizing customer service. If you want to take advantage of the same benefits that have been created by Facebook chat bots, all you have to do is invest in the development of your own bot system. By doing so, you’ll be able to tap into one of the largest and potentially most lucrative demographics on the Internet.
